Patient Policies

To become a new patient, all patients must book an appointment for a meet and greet to come in and discuss their medical history with the doctor. Please keep in mind that not all patients will be accepted. Being accepted as a new patient is up to the doctor’s discretion.

Note: If you currently have a family doctor in our clinic, you cannot have 2 family doctors. To keep our clinic's work environment healthy and fair, we do not transfer our patients over to different physicians. Only one meet and greet is allowed.

Appointments can be booked online (please note this is not available at this time due to COVID-19), in person, or over the phone. If you are not a family patient of our clinic, you can utilize our walk in system available during clinic hours.

Note: To be accepted as a new patient or to book any walk in appointments, you are expected to present a valid, up-to-date photo identification card, in addition to an active Provincial Health Card (excluding Quebec).

If you don’t present a valid Provincial Health Card  (excluding Quebec), fees may apply.

Please turn all electronic devices on silent or vibrate mode out of respect to our clinic staff and other patients. Please take any phone calls outside.

Please note that absolutely no videotaping is allowed in our clinic.

We do understand that emergencies do happen. If you need to cancel your appointment for any reason, please give us as much notice as possible. For more information on how much notice you should be providing us per physician, please visit our Non-Insured Fee’s tab.

If you do not show up for your appointment and do not contact our office, it is within the clinic’s right to charge for your missed appointment.

Patient parking is available at the rear of the building, and there is ample parking on Marion and Kenny streets.
Please do not park in doctors' parking, your vehicle will be towed at your own expense.

Please ensure that your file is kept up to date with your current address and phone number. Please inform reception if there are any changes to your personal information.

If you have moved, please notify us as well as Manitoba Health so you can be mailed a new health card with the updated information. If you do not contact Manitoba Health when you move, they may cancel your health coverage.

Manitoba Health contact information: 204-786-7101.

Please be assured all patient information is protected and kept private by our team, your privacy is very important to us. If you have any concerns about your privacy or have any questions, please email us directly at info@marionmedicalcentre.ca

For more information about PHIA, visit Health Information Access and Privacy Guide

Please notify your pharmacy when you are starting to run low on your medication to request that they send us a Prescription Refill Request. We will send the request to the physician where they will approve the refill. If the refill is not approved, one of our Medical Office Assistants will be in contact with you.

Antibiotic prescriptions must be reassessed and will not be renewed unless followed up by a doctor.

We do have a pharmacy on-site “Norwood Pharmacy”, for your convenience, if you choose to use utilize it, our pharmacists will be happy to assist you with that.

If a referral to a specialist is being made by our office, we will do our best to ensure the referral is being sent in a timely manner. Please ensure your information is current as either our office or the specialist's office will contact you by phone or mail with your appointment.

Please keep in mind that it can take anywhere between 2 months to a year or more to see some specialists. If you have a particular specialist you would like to see, please inform our doctor and our staff prior to the referral being sent.

Note: It is recommended that you have a family doctor in our clinic that is following your medical history to be referred to a specialist.

Please keep in mind if you have a family doctor in our clinic, we will do our best to try and get you an appointment the same day, if possible, if we are unable to book you an appointment, you are always welcome to use our walk in and request to see your family doctor.

If it is an emergency, you should call 911 or go to your nearest emergency hospital.

Please keep in mind wait times are an estimate and we never know exactly how long the wait may be. We will do our best to get patients in to see the doctor in a timely manner. Please be understanding and respectful of our clinic staff.

If you have an appointment, we will do our best to get you in as close to your appointment time as we can. But due to unforeseen circumstances or emergencies that may not always be possible.

We accept walk in’s Monday through Saturday during our open clinic hours and soon will be open on Sundays, stay tuned to our website for updates.

Please keep in mind patients with booked appointments will be seen first. Due to high traffic volumes, we may stop taking walk ins 1 hour prior to closing time if we reach capacity, for up to date wait times, please check the banner on our website front page and call our clinic at 204-231-1900.

Most lab results take approximately 7 to 10 business days to be received. Some results can be received sooner but it is dependent upon what the doctor is testing for.

Some blood work has to be processed through the provincial laboratories or hospitals; those results take approximately 2 weeks to be received.

Cytology Reports (pap) and Biopsies normally take approximately 4 to 6 weeks to be received.

You can always call our office to confirm whether the results have been received but our staff cannot discuss lab results over the phone. If you would like to go over the results, please book an in-person or virtual appointment with your physician.

Note: These are only estimated wait times. It is unfortunately out of our control if we do not receive your results within these approximate timeframes.